Telemarketing Victims Talk! By Arielle Gabriel

Real Life Stories Of Telemarketers: The Children's Hospital
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DO NOT GIVE YOUR CREDIT CARD TWICE
YOUR CALLS ARE ALWAYS LISTENED TO
VERIFYING TO PROTECT YOU CAN GO AGAINST YOU
TAPE RECORDINGS OF SALES CAN BE ALTERED
TELEMARKETERS ARE FIRED FOR TAKING CHECKS INSTEAD OF CREDIT CARDS
THE CHECK SALES ARE NOT ALLOWED TO COUNT AS MUCH AS CREDIT CARD SALES
TELEMARKETERS ARE FIRED FOR NOT ARGUING 2 - 3 REBUTTALS
YOUR CREDIT CARD NUMBER IS OFTEN TAPED
COMPUTER SALES AUTO-DIALERS ARE TORTURE INTRUMENTS
AUTO-DIALLERS NOTE BATHROOM BREAKS TO THE SECOND
TELEMARKETING WORKERS HAVE TO ACCEPT RACISM AND SEXISM
THE MANAGER YOU ASK TO COMPLAIN TO, IS THE ONE WHO MADE THE WORKER DO IT
CUT THE CALL THE FIRST SECOND TO SAVE THE WORKER TROUBLE
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Breaking Script...

High heel shoe telephone

Hours:  afternoons, evenings, weekends
Places:  Montreal
Training:  one evening
Type of phone:  manual
Bonus:  pay levels rise as sales accumulate
Legit or illegit:  honourable
Security:  excellent, credit card records are shredded
Pressure:  some, it's worth it
 
 
Feeling So Happy I Was Doing This Work
 
 
 
Sandra, 46, housewife
 
 
I work at a children's hospital, guess which one, hah.
 
It has been a rich and positive experience.  We are happy to be associated with it.  The stresses are just raising enough money, and then raising more money, and also trying to get enough funds on credit card, because those who give on card may be more committed and not just trying to get you off the telephone.
 
We have prizes at work, because we work out of an office in a large shopping mall, and the merchants contribute to the charity for giving small shopping vouchers.   On the weekends we have a pizza day with soft drinks, which is welcomed, as our families wonder where we are.  It is the lure to get us to come to work.
 
You can talk for a long time to the donors, and tell them all they will get from being a donor, at various levels.  I think they are good citizens, and would give anyway.  Everyone so cares about this so much.
 
One thing I do not get a thrill ouf ot is calling some of the high society women.  They seem to think their name is so precious and the tone of voice is like I was a Filipino cleaning lady.  My family has been in this country for over a hundred years, and if we wanted to play that snobby game on whose family has done what for Montreal or Canada, I could get right in there too.
 
I am not.  I prefer the men of upper classes, though some  of the woman are good, too.  Or working women who know how hard you are working and trying to do a good job for the team.
 
I like my employers, all the of the people I work with.  I respect this type of work, and I respect the type of people who do this work.
 
I am good at this work, though not good at other office and sales work, frankly.  I really care about raising money for the  hospital, and other socially minded endeavours.  One thing is very sad here, you just can't know how many people have terrific illnesses through the children in their families - autistic, retarded, cancer, you name it.
 
I remember one night coming out of work, and it was snowing, and I walked along Sherbrooke Street with the wind blowing in my face, counting up all my check and card donors in my mind, feeling so happy that I was doing this type of work.